Pre-orders

 If you have decided to Preorder an item on our website, please note the following:

• Payment is charged immediately at time of purchase. 

• Preordering allows us to better manage large volumes, by securing your style of choice. However, if you do chose to cancel your preorder prior to dispatch, you are entitled to a full refund of those preordered styles. 

• If you need to update or cancel the preorder, you can contact us via live chat or email us at underdog.customerservice@gmail.com

• You can order preorder items with items that are currently in stock. We will simply dispatch everything that is currently available, and send you your preordered stock as soon as it arrives. 

• All preorders after dispatch must adhere to our regular returns policy, and the date of dispatch is considered the order date. 

• All dates are approximate, and the product may arrive before or after it's due date. However, you will be emailed a dispatch notification once you order is on it's way from our distribution centre to your house. 

• We will aim to update you ahead of time on any delays, as we plan to monitor updates on this must-loved product closely!

If you have any other questions about your preorder, please do not hesitate to contact us so that our friendly team can assist.